Hands Free Phone Headsets –why wouldn’t you?
Tuesday, February 24th, 2009We in North America spend a lot of time talking on the telephone.
Some 82 million office workers in the USA spend a very significant part of their day drumming up business that way.
Some 50 million don’t use any style of a phone headset although some 31 million suggest they are interested in obtaining one.
Medical reports demonstrate the extended use of the traditional telephone hand set results in suffering from neck, shoulder, and upper back muscle tension.
Expressed more dramatically, attorneys, reporters, consultants, small business owners, sales and customer support, engineering , and financial specialists, including both management and executive positions; using the phone at least 3 hours per day, reduced the negative, painful results by up to 41%, just by changing to a headset.
As neck and back muscle tension is known to be one of the most common ailments in the office today, hands free headsets are proving to be cost effective, and morale building.
As impressive, the manufacturer of Plantronics corded and wireless headsets commissioned a study that had astounding observations.
With a comparable scientific study, a time and motion study of one –hand versus two-handed typing was included with observations generally between hand set users then with using hands free headsets.
The conclusions showed the Plantronics, hands free headset equipped group showed an overall increase in productivity of some 43%.
Improved service recorded, with reduced error rates. Headset equipped personnel placed an average of 16 more calls per day.
The headset group also reported less fatigue, fewer phone-related physical complaints, and higher morale.
Plantronics has been providing a wide variety of corded and wireless headsets for call centers, offices, small businesses, home offices and homes , for decades.
For more background on the general subject..